Terms of service
Last Updated: 12-03-2025
Welcome to Di Lusso Gifting. These Terms of Service govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please refrain from using our services.
1. General Terms
1.1 These Terms of Service apply to all users of the website, including without limitation, visitors, customers, and vendors.
1.2 Di Lusso Gifting reserves the right to update, modify, or replace any part of these Terms of Service at any time.
2. Orders & Payments
2.1 All orders are subject to availability and confirmation of payment.
2.2 We accept various payment methods, including credit/debit cards and digital payment services.
2.3 Prices are subject to change without notice. We reserve the right to correct pricing errors at any time.
2.4 Full payment must be made before orders are processed.
3. Shipping & Delivery
3.1 Orders are dispatched within the estimated time frame; however, delays may occur due to unforeseen circumstances.
3.2 We are not responsible for delays caused by third-party courier services.
3.3 Shipping costs will be calculated at checkout and may vary depending on location. 3.4 Customers are responsible for providing accurate delivery information. We are not liable for incorrect addresses or undeliverable packages.
4. Returns, Refunds & Exchanges
4.1 Due to the nature of our products, we do not accept returns for change of mind.
4.2 If an item is damaged upon arrival, please contact us within 24-48 hours with photographic evidence.
4.3 Refunds or exchanges are granted at our discretion for defective or incorrect items. 4.4 Custom or personalised orders are final sale and non-refundable.
5. Gift Cards & Promotions
5.1 Gift cards are non-refundable and non-transferable.
5.2 Promotional offers are subject to availability and may be discontinued at any time.
6. Intellectual Property
6.1 All content, including logos, images, and text, are the intellectual property of Di Lusso Gifting and may not be used without permission.
6.2 Unauthorized use of our branding or products may result in legal action.
7. Limitation of Liability
7.1 Di Lusso Gifting is not liable for any direct, indirect, or incidental damages arising from the use of our products or website.
7.2 We do not guarantee uninterrupted service or error-free access to our website.
8. Privacy & Data Protection
8.1 By using our website, you agree to our Privacy Policy regarding data collection, storage, and usage.
8.2 We will not sell or distribute your personal information to third parties without consent.
9. Dispute Resolution
9.1 Any disputes arising under these terms shall be resolved through negotiation in good faith.
9.2 If a resolution is not reached, disputes may be handled via mediation or legal proceedings in accordance with applicable laws.
10. Governing Law
10.1 These Terms of Service are governed by and interpreted in accordance with the laws of Australia. 10.2 Any legal proceedings shall take place in the courts of Australia.
Contact Information
If you have any questions regarding these Terms of Service, please contact us at:
Di Lusso Gifting
Email: info@dilussogifting.com.au
Phone: 0425 803 131
Website: www.dilussogifting.com.au