Refund policy
Refund & Returns Policy
At Di Lusso Gifting, every gift is thoughtfully curated and made to order, designed to elevate each moment with intention and care. Due to the personalised and bespoke nature of our offering, we are unable to accept returns or exchanges for change of mind.
Please see below for how we support you in the rare instance of an issue with your order.
Damaged or Faulty Items
We take great pride in the quality and presentation of our gifts. If your item arrives damaged or faulty, please contact us within 24–48 hours of delivery and include:
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A clear photo showing the item, packaging, and shipping label in the same frame
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Your order number and details
Once received, our team will assess the issue and arrange a suitable resolution—this may include a replacement, store credit, or refund.
Incorrect or Missing Items
If your order arrives incomplete or an incorrect item is included, please notify us within 24–48 hours of delivery and we will ensure it’s resolved promptly.
Custom & Corporate Orders
As our corporate and custom orders are tailored to your brand and specifications, refunds are only available in cases of damage or incorrect fulfilment.
Refund Processing Time
In the rare instance a refund is approved, it will be processed to your original payment method within 5–7 business days.
For assistance, please contact our customer service team at
We thank you for choosing Di Lusso Gifting—where every detail is considered and every gesture elevated.