Shipping policy

Australia Wide Shipping

At Di Lusso Gifting, we take great care in ensuring your gift arrives beautifully presented and in perfect condition—no matter where in Australia it’s headed.

Processing Times

All personalised glassware is meticulously etched to order. Please allow 3–5 business days for processing prior to dispatch. For large corporate or bulk orders, timeframes may vary—please contact our team at info@dilussogifting.com.au to confirm production and delivery windows.

Shipping & Delivery

We ship Australia-wide using trusted courier partners, offering both standard and express options. Estimated delivery times will depend on your location and selected method at checkout.

Corporate Orders

For branded gifts and larger gifting solutions, timelines and shipping methods will be confirmed upon order approval. We also offer tailored dispatch and packaging services to suit your needs—please reach out to info@dilussogifting.com.au for a personalised solution.

Tracking & Notifications

You will receive a shipping confirmation email with tracking details once your order is on its way, so you can follow its journey from our studio to your doorstep.

Delivery Support

If your parcel is delayed, arrives damaged, or anything doesn’t feel quite right—please contact us at info@dilussogifting.com.au and we’ll ensure it’s resolved with care.